Patient Satisfaction

Patient Satisfaction

Convenient PSCs and Draw Sites found throughout


From Miami and Ada to Northern, our vast network of Patient Services Centers and Draw Sites is located throughout Florida. These locations, which are strategically placed in important healthcare corridors, offer a convenient and comfortable location for your patients to have their lab work drawn and collected.


Patient Gold Standards

To ensure our high standards of excellence, each PDL phlebotomist abides by a set of defined Patient Gold Standards. These standards help ensure that our highly-trained phlebotomy technicians provide consistent, world-class care to your patients at every PDL location.



By offering clear, precise and easy-to-read patient bills, we can help reduce billing calls to your office. These bills are designed with three distinct sections:


  • Patient demographics/insurance information
  • Diagnostic services provided
  • Quick and easy bill payment options – payment coupon; credit card or check via mail, also online


Additionally, we offer online billing and invoicing in our Laboratory Information System for PDL patients and physicians. This means viewing and paying your PDL bill is always just a few clicks away.